Our System Administrators
We believe that a good company consists of well-educated and experienced people (we don't hire anyone with less than 5 years of experience in the field!)
Our system administrators and support team is well rounded and wide range of experiences gained through consulting and direct positions at various business levels, including but not limited to: Fortune 500's, start-ups, non-profits, and government organizations.
Our team members hold degrees from the most prestigious schools, as well as certificates from the top industry leaders, thus assisting us in building strong relationships while giving confidence to our clients and partners. We interact with a wide variety of organizations to ensure that we always have access to the knowledge, skills, and research that our clients need to be successful.
Before joining our support team all of our administrators go through extensive testing and training process so that we can ensure that our clients are being taken care by the best. In addition all of our administrators are constantly being trained and have direct access to engineering support provided by our partners (cPanel, Parallels, Microsoft, etc).
Not only that our folks are experienced and educated but they are also rock solid. Even if your server goes down on New Year's eve we will still have a dedicated person available to respond and fix your problem on time!
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| We did it again! MochaHost Support Team has been awarded as Best Support Team again! |
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We are glad to announce that our support team was picked by the premium and largest web hosting portal WebHostingSearch.com. This is a quote directly from the WebHostingSearch.com editorial team:
"Congratulations to MochaHost who are our winners of the Award for Best Support in September. If you already are a client of MochaHost this win will not come as a surprise. The support team at this web host is experienced, knowledgeable and very helpful.'
To read the entire review and award please go to:
http://www.webhostingsearch.com/hosting-awards/best-support-september-2009.php
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| MochaHost.com's Customer Support Ranked #1 |
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We are pleased to announce that MochaHost's Customer Support has been ranked #1 based on an extensive customer support survey by HosTest.net and test performed among 50 major web hosting providers. MochaHost received an excellent score on the response quality part of the test and answered all e-mail support requests with an average response time of 24 minutes.
The survey was performed by an independent company: HosTest is available online at
http://www.pr.com/press-release/28755
At MochaHost, we strive to maintain the highest possible level of quality and service - always keeping in mind the importance of listening to the feedback we get from our customers and users of this site.
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