Before submitting this form please, review carefully our SLA policy as well as our terms and conditions.

Please, note that will be unable to issue a credit for any issues outside of our SLA and terms & conditions.

Please submit all of the required info below.

I confirm that I have read and understand MochaHost does not provide financial compensations or issue credit for services outside of the terms & conditions, and SLA policy at which I have agreed at sign up.

All credit requests are manually being investigated and verified by our team to ensure that all issues are addressed if such are detected during the investigation.

Please, allow 7 business days for us to complete the investigation and get back to you.

Once you complete the form you will receive an automatic e-mail reply which will contain a ticket ID which you can use for tracking of your upgrade request.

All requests are processed by our Credit Requests department through normal business hours: Sunday-Monday, 6:00am UTC to 9:00pm UTC.

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We received almost a perfect score (4.5 out of 5) from cnet, and have been included in their Best Hosts of 2018 listing. Below is a quote from the official editorial review on cnet:

"The company has a wide range of offerings, but by far, the stand-out feature MochaHost provides is a 180-day money-back guarantee. That's the best we've seen so far, and it removed just about all of the risk from any hosting experience.

Overall, we were impressed with how customer-centric the company's offerings are. For example, unlike some of the hosting providers we've profiled (and deducted points from), MochaHost's published prices don't balloon once you've settled in with their service. They have a lifetime price-lock guarantee

They got other customer-centric bonuses for 24/7 support, including 24/7 toll-free callback phone support, free domain name and SSL certificates for as long as you remain a MochaHost customer, a website builder with 500 free templates (and a service that will custom-design your site if you need), a site migration service. In addition, all plans are e-commerce ready and come with free shopping cart software."

The complete review is available at: