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Shared Hosting packages

If you have a SoHo or Business account

Get 1 Free Domain by Upgrading to 1 or 2 years billing cycle - Business plan
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If you have a Mocha account

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If you have a WordPress

Get 1 Free Domain by Upgrading to 2 years billing cycle - Premium or Advanced plan
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If you have a Website Builder

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VPS and Dedicated Cloud packages

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Get 1 Free Domain by Upgrading to 2 years billing cycle - Perfetto2+ plans
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If you have a Cloud

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Java packages

If you have a Linux Private or Shared JVM

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If you have a Java VPS/Cloud

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Please submit all of the required info below.


Account Info:

Linux or Windows

Option 1: Billing cycle upgrade only:

Option 2: Package upgrade options:

IMPORTANT: Unsupported Package Upgrade!

Note, that due to limitations such as difference in features offered, technologies used, operating system differences, and migration obstacles, we currently have limitations of which packages can be automatically upgraded through this process. Unfortunately the package you currently have selected is not available for upgrade through our automatic upgrade process.

Anyone interested in upgrading a package for which we don't offer automatic upgrade will need to first Sign Up or a brand new hosting account and then go through a data transfer procedure for any website data/settings from the old hosting account to the new account.

Please, make sure to review our Account & Data Migration policy, which you can review here, in order to get an idea of what to expect and learn about our limitations and potential down time that may occur during account upgrades.

If you are upgrading from any of our Linux shared hosting packages to a Linux VPS or Linux Cloud, you must opt for a package that offers cPanel control panel, otherwise we won't be able to help with migration of your account. This requirement is outlined in our Account & Data Migration policy.

Once you setup your new account, and transfer your data we recommend that you confirm that everything works properly with your new account, and that you also have backup of your previous account data.

When ready, you can request your old account (that you confirm that you no longer need) to be canceled, which you can do by using the form at:

http://www2.mochahost.com/cancel_request.php (Please, select for "Upgrade Request")

When canceling the account that you no longer need, we will either:

  1. Refund the remaining of any unused fees for accounts purchased less than 60 days ago or last payment made towards an account that are less than 60 days old.

  2. If your last payment for your account that you are canceling is more than 60 days old, we will add the remaining of the account balance as a credit towards your account.

Credit/Refund/Cancellations requests are processed by our Billing department through normal business hours:

Sunday-Monday, 6:00am UTC to 9:00pm UTC.

NOTE:

When upgrading from shared to reseller package we will move your account as it is. To get addon domains moved into their own cPanels there would be an additional fee per addon domain.

Packages with partial month beyond 3 days from the anniversary date will be charged a full month.
I understand that the requested upgrade requires a transfer to a different server which will result in short down time and change of DNS servers.
I understand that MochaHost is NOT responsible for any downtime, or loss which may occur due to upgrade of my hosting account. By clicking submit I confirm that I have read and agreed to MochaHost's terms and conditions.
I understand that Data/Settings Migration is limited to MochaHost Migration policy. I understand that downtime, delays, and any data inconsistency may result due to the migration of my data, and/or account settings.

* required fields

Once you complete the form you will receive an automatic e-mail reply which will contain a ticket ID which you can use for tracking of your upgrade request.

All Upgrade requests are processed by our Upgrade department through normal business hours:

Sunday-Monday, 6:00am UTC to 9:00pm UTC.



MochaHost - Account Migration Policy

At MochaHost We offer 2 types of FREE account migration assistance:

  • Automatic (supported currently only for cPanel, and Plesk control panels)

  • Manual (via FTP/SFTP, restoring a backup/archive files, attaching a disk).

Please, note that not all account upgrades require migration (for example shared to shared upgrade does not require migration). The different scenarios and possible migration options are listed below.

It is crucial that you review the different scenarios and plan properly, in order to avoid down time and unplanned series of events.

Backups: We provide free migration assistance as a complimentary service, however we can not guarantee that your data will remain intact or everything will get transferred at 100% - recommend that you always have a fresh backup of your data before you request migration assistance.

Time: We can not guarantee time for completion of any migration since there are too many factors involved with the actual process, the number of sites, and size of your entire account as the main ones. We recommend that you plan properly any migration requests in order to minimize downtime or impact from downtime (such as DNS propagation), and allow adequate time for our team to complete the task from start to finish.

When Upgrading an existing account the following Upgrades scenarios and available data migration options are offered. If you don't see your current package listed here, please contact us so that we can verify what type of assistance we can offer for your case.

Linux Package Upgrades:

Shared accounts:

  • Upgrading from a Linux Shared Account (SoHo/Business/Mocha, All WordPress, and all Easy Site Builder packages, as well as all shared reseller accounts) to a higher package within the same group (for example SoHo to Business, or WordPress Premium to WordPpress Advanced, etc) offers:
    • Instant Resource & Features Upgrade
    • NO need for account or server migration is required
    • NO Downtime
  • Upgrading from a Linux Shared Account (SoHo/Business/Mocha, All WordPress, and all Easy Site Builder packages, as well as all shared reseller accounts) to a Linux VPS or Cloud:
    • Migration is required and we offer migration assistance only via our Automatic migration procedure which requires cPanel control panel. When purchasing your VPS, please make sure to purchase VPS with cPanel control panel which is available for packages VPS Perfetto-1 and higher, and offered for all Cloud servers.
    • Downtime: with our Automatic migration, the downtime in most cases will be limited to the time required for DNS propagation / DNS record changes which will be required in order for your hosted domains to point to your new server (your domains will be assigned with a different IP addresses).

Shared JVM/Private JVM accounts:

  • Upgrading from a Linux Private JVM package to a higher memory Linux Private JVM package offers:
    • Instant Resource & Features Upgrade
    • No need for account or server migration
    • No Downtime (Except for restart of your JVM)
  • Upgrading from a Linux shared account/shared JVM to a Linux Private JVM (Java) account:
    • Migration to a different server is required due to the architectural differences in the 2 platforms. We offer migration assistance only via our Automatic migration procedure which for our shared and Linux Private JVM accounts is based of cPanel control panel.
    • Note: The migration process does not cover issues related to the configuration of your Java Tomcat server, or any Java related settings that you may need to re-configure on your end, such as db connection strings, etc.
    • Downtime: with our Automatic migration, the downtime in most cases will be limited to the time required for DNS propagation / DNS record changes which will be required in order for your hosted domains to point to your new server (your domains will be assigned different IP addresses). Please, plan time for re-configuration of your Tomcat, and any other settings associated with your applications.

  • Upgrading from a Linux Private JVM (Java) to Java VPS or Java Cloud account:
    • Migration is required. We offer migration assistance only via our Automatic migration procedure which for our Linux Private JVM to Java VPS/Cloud are based of cPanel migration capabilities.
    • Note: The migration process does not cover issues related to the configuration of your Java Tomcat server, or any Java related settings that you may need to re-configure on your end.
    • Note: Please, make sure to purchase either our Java VPS or Java Cloud servers, and not our generic VPS or generic Cloud packages – for which we will not be able to provide assistance and deploy the same software you currently have on your Private JVM account.
    • Downtime: with our Automatic migration, the downtime in most cases will be limited to the time required for DNS propagation / DNS record changes which will be required in order for your hosted domains to point to your new server (your domains will be assigned different IP addresses). Please, plan time for re-configuration of your Tomcat, and any other settings associated with your applications.

Shared Reseller, WordPress, EasySiteBuilder accounts:

  • Upgrading from a Linux shared account to a Linux Shared Reseller Account:
    • Migration to a different server is required. We offer migration assistance only via our Automatic migration procedure which for our shared linux accounts is based of cPanel control panel.
    • Note: The migration process does not cover issues related to the re-configuration of your sites or any other settings that may need to be fine tuned after account migration.
    • Downtime: with our Automatic migration, the downtime in most cases will be limited to the time required for DNS propagation / DNS record changes which will be required in order for your hosted domains to point to your new server (your domains will be assigned different IP addresses).
  • Upgrading from a Linux shared account: SoHo/Business/Mocha to any of our WordPress or EasySiteBuilder packages or vice versa:
    • Migration to a different server is required. We offer migration assistance only via our Automatic migration procedure which for our shared linux accounts is based of cPanel control panel.
    • Note: The migration process does not cover issues related to the re-configuration of your sites or any other settings that may need to be fine tuned after account migration.
    • Downtime: with our Automatic migration, the downtime in most cases will be limited to the time required for DNS propagation / DNS record changes which will be required in order for your hosted domains to point to your new server (your domains will be assigned different IP addresses).

VPS & Cloud servers:

  • Upgrading from existing Linux VPS to higher VPS package, or existing Linux Cloud Package to higher Linux Cloud package:

    • Most of these package upgrades are instant for packages purchased after September of 2014. In most cases the upgrade will require a simple server reboot.
    • In certain cases if you have purchased your VPS/Cloud before September of 2014, data & account migration might be required which involves:
      • For Linux VPS - we may need to transfer your VPS to a different server, either by moving the entire VPS or migration of your accounts to a new server.
      • For Linux Cloud - we may need to configure new server for you and transfer your accounts via the automatic cPanel or Plesk account migration policy.
      • Once you submit your account upgrade/migration request our team will be able to advise you if we need to setup a new server for you and if data migration will be required, before we start with the entire process.
      • Downtime: There might be an additional downtime that you will experience if we need change your server IP and reconfigure your DNS server or DNS records associated with any domains hosted with us.
  • Upgrading from a Linux VPS to a Linux Cloud:
    • Migration is required due to the 2 platforms being entirely different. We offer migration assistance only via our Automatic migration procedure which requires cPanel control panel or Plesk on the current Linux VPS server, as well as same control panel cPanel or Plesk on the new Cloud server. When purchasing your Cloud server, please make sure to purchase Cloud with the same control panel (cPanel or Plesk) which you currently have with your Linux VPS server.
    • If you don't have a control panel on your current VPS server, we can offer you limited Manual migration assistance via SSH, or SFTP.
    • Downtime: with our Automatic migration, the downtime in most cases will be limited to the time required for DNS propagation / DNS record changes which will be required in order for your hosted domains to point to your new server (your Cloud server will be assigned with a different IP address). With our Manual migration assistance the down time will depend on the type of accounts you are hosting, and number of sites you need to transfer over and re-configure.

Windows Package Upgrades:

Shared accounts:

  • Upgrading from a Windows Shared Account (SoHo/Business/Mocha) to a Windows Shared Account (Business or Mocha) offers:
    • Instant Resource & Features Upgrade
    • NO need for account or server migration
    • NO Downtime
  • Upgrading from a Windows Shared Account (SoHo/Business/Mocha) to a Windows Shared Reseller account offers:
    • Instant Resource & Features Upgrade
    • NO need for account or server migration
    • NO Downtime
  • Upgrading from a Windows Shared Account or Windows Reseller Account to a Windows VPS or Cloud:
    • Migration is required. We offer currently ONLY Manual migration assistance, such as copy your data from the shared/reseller account via FTP to your new server
    • Note: There will be an additional need for you to re-configure all of your emails, database connections, and other account settings which currently are outside of our migration policy. Please, plan properly for this.
    • Downtime: Since the process is not automatic, there will be downtime associated with your data migration, and any additional settings that for your sits/email accounts hosted. There might be an additional downtime that you will experience if we need change your DNS server or DNS records associated with any domains hosted with us.

VPS & Cloud servers:

  • Upgrading Windows VPS package to a higher Windows VPS package or Windows Cloud or Upgrading Windows Cloud package to a higher Windows Cloud package.
    • Most of these package upgrades are instant for packages purchased after September of 2014. In most cases the upgrade will require a simple server reboot.
    • In certain cases if you have purchased your VPS/Cloud before September of 2014, data & account migration might be required which involves:
      • Automatic migration - will be possible if you have Plesk control panel on your current server.
      • Manual migration - will be required if you don't have a control panel or you have WSP panel installed. Migration of your data from your current VPS/Cloud server via FTP to your new server will be required. We can also shutdown your current server, and attach its drive to your new server (Plan for extra downtime).
      • Note: There will be an additional need for you to re-configure all of your emails, database connections, and other account settings which currently are outside of our migration policy, and something you have to perform on your own.
      • Once you submit your account upgrade/migration request our team will be able to advise you if we need to setup a new server for you and if data migration will be required, before we start with the entire process.
      • Downtime: Since the process is not automatic, there will be downtime associated with your data migration, and any additional settings that for your sits/email accounts hosted. There might be an additional downtime that you will experience if we need change your DNS server or DNS records associated with any domains hosted with us.

If you have any questions or you don't see your current package listed here (or possible upgrade scenario), please contact us so that we can verify what type of assistance we can offer for your case.