To upgrade or downgrade your hosting package/billing cycle need to follow the steps:

Go to: https://clientarea.mochahost.com

Select Services -> My Services. Click on the package you would like to upgrade or downgrade and then select the option "Upgrade/Downgrade" which is located on the left side of the page.

IMPORTANT NOTES:

When upgrading from shared to reseller package we will move your account as it is. To get addon domains moved into their own cPanels there would be an additional fee per addon domain.

Packages with partial month beyond 3 days from the anniversary date will be charged a full month.

The Data/Settings Migration is limited to MochaHost Migration policy.

All Upgrade requests are processed by our Upgrade department through normal business hours:

Sunday-Monday, 6:00am UTC to 9:00pm UTC.



MochaHost - Account Migration Policy

At MochaHost We offer 2 types of FREE account migration assistance:

Please, note that not all account upgrades require migration (for example shared to shared upgrade does not require migration). The different scenarios and possible migration options are listed below.

It is crucial that you review the different scenarios and plan properly, in order to avoid down time and unplanned series of events.

Backups: We provide free migration assistance as a complimentary service, however we can not guarantee that your data will remain intact or everything will get transferred at 100% - recommend that you always have a fresh backup of your data before you request migration assistance.

Time: We can not guarantee time for completion of any migration since there are too many factors involved with the actual process, the number of sites, and size of your entire account as the main ones. We recommend that you plan properly any migration requests in order to minimize downtime or impact from downtime (such as DNS propagation), and allow adequate time for our team to complete the task from start to finish.

When Upgrading an existing account the following Upgrades scenarios and available data migration options are offered. If you don't see your current package listed here, please contact us so that we can verify what type of assistance we can offer for your case.

Linux Package Upgrades:

Shared accounts:

Shared JVM/Private JVM accounts:

Shared Reseller, WordPress, EasySiteBuilder accounts:

VPS & Cloud servers:

Windows Package Upgrades:

Shared accounts:

VPS & Cloud servers:

If you have any questions or you don't see your current package listed here (or possible upgrade scenario), please contact us so that we can verify what type of assistance we can offer for your case.

We received almost a perfect score (4.5 out of 5) from cnet, and have been included in their Best Hosts of 2019 listing. Below is a quote from the official editorial review on cnet:

"The company has a wide range of offerings, but by far, the stand-out feature MochaHost provides is a 180-day money-back guarantee. That's the best we've seen so far, and it removed just about all of the risk from any hosting experience.

Overall, we were impressed with how customer-centric the company's offerings are. For example, unlike some of the hosting providers we've profiled (and deducted points from), MochaHost's published prices don't balloon once you've settled in with their service. They have a lifetime price-lock guarantee

They got other customer-centric bonuses for 24/7 support, including 24/7 toll-free callback phone support, free domain name and SSL certificates for as long as you remain a MochaHost customer, a website builder with 500 free templates (and a service that will custom-design your site if you need), a site migration service. In addition, all plans are e-commerce ready and come with free shopping cart software."

The complete review is available at:

https://www.cnet.com/web-hosting/